Privacy Policy

1. Information we collect

The information processed by the application depends on whether you use it as a customer or an authorized employee. It may include:

• Account information: username, customer or employee name, customer code, phone number, role, and account status.
• Authentication information: passwords are transmitted securely for authentication and stored by our systems as protected password hashes rather than readable passwords.
• Shipment information: booking and order numbers, cargo descriptions, quantities, dimensions, carton counts, weight, CBM, route, transport method, status, ETA, container or airway-bill references, and delivery details.
• Cargo images: authorized warehouse staff may capture or select photographs of goods, packing, and receiving records.
• Technical information: standard server and security logs, which may include request time, IP address, device or browser information, and error details.

The application does not use your phone’s GPS to track your personal location. Map positions shown in the application relate to shipments and carrier data.

2. Camera and photo access

Camera and photo-library permissions are used only when an authorized employee chooses to photograph or attach cargo images during warehouse operations. The application does not activate the camera in the background. Selected cargo images are uploaded to private storage and made available only to authorized users who need them for shipment processing.

3. How we use information

We use information to create and manage customer accounts, authenticate users, receive and process bookings, document warehouse operations, display shipment status and ETA, provide route maps, coordinate customs and delivery, respond to support requests, maintain security, and improve reliability.

We do not sell personal information and the application does not display third-party advertising.

4. Service providers

We use service providers only where needed to operate the application:

• Cloudflare for application hosting, network delivery, and security.
• Supabase for database, authentication-related infrastructure, and private cargo-photo storage.
• ShipsGo for sea-container and air-cargo tracking information, including shipment status, route, position, and estimated arrival.
• MapTiler and OpenStreetMap for map tiles and geographic presentation of shipment routes.

These providers may process limited information on our behalf under their own privacy and security terms. Shipment identifiers are shared with tracking providers when live tracking is enabled.

5. Sharing and disclosure

Information is available only to the customer connected to the shipment, authorized ChinaHub personnel, and service providers needed to operate the application. We may also disclose information when required by law, to protect users or our services, or in connection with a lawful business reorganization.

7. Your choices and requests

You may request access to, correction of, or deletion of your personal information and account by contacting us. We may need to verify your identity before completing a request. Some shipment, customs, accounting, or legal records may be retained where required by law or legitimate operational obligations.

You can revoke camera or photo permissions at any time in your device settings. Doing so may prevent warehouse photo features from working, but it does not prevent customer shipment tracking.

8. Children’s privacy

Track by ChinaHub is a logistics service intended for businesses, customers, and authorized employees. It is not directed to children under 13, and we do not knowingly collect personal information from children.

9. International processing

ChinaHub coordinates shipments across countries, and our service providers may process information in locations outside your country. We take reasonable steps to protect information wherever it is processed.

10. Changes to this policy

We may update this Privacy Policy when the application, our service providers, or legal requirements change. The effective date at the top of this page will show the latest revision.